With over twenty years experience in the Call Centre Industry we are well suited to delivering the right programme for your team. Before we start any training we come on site and get to know you first so we can accurately assess the level of training required for your organisation. By carrying out this two day fact find we are able to tailor the training exactly to your individual needs.Customer Connection Programme™
NEW Internet marketing products
A three day course on Positive Communication – We cover how we communicate face to face, on the telephone and by written word – fun filled 3 days where you get to choose how positive you want your communication to be – everything is specially tailored for you. top
A two day course plus one day follow up course on Positively Selling™ – gives you powerful techniques to enable you to sell with ease – techniques to enable you to increase your sales and have fun at the same time- It's your choice from now on as you become number one – claim the lifestyle that's yours. top
A one-day plus 3 individual one-hour coaching sessions –looks at your approach to life and gives you powerful techniques to make the changes you want. Will help you to get more from your business, relationships and your life. This is only for people who have a desire to make changes. top
A four day course on Positive Coaching – two days training with two days live coaching practice – Coaching the positive way –your people will be inspired by this coaching style which focuses on the person being coached and how they can be the best. Easy to follow six step model™ which will have your people wanting more. top
A Two day course with 3 individual follow up coaching sessions on Positive Telemarketing™ – All the techniques you'll need to make the most of your calls to new and established customers. Learn how to get the outcomes you want and move on from the feeling of getting nowhere fast.
This course works with you to help you design your own ideal Positive Telemarketing Plan™ top
A two day course, which enables you to draw up your own Positive Marketing Plan™ - gives you techniques to make the marketing process much more fun and at the same time achieving the right outcomes for your business – it's the way to have happy satisfied customers and clients and the business you have always dreamt about.
After the two day course there is an opportunity to set up Positive Pacts™ to support you as you grow your business. top
A Two day course where you'll learn how to turn every new encounter into a Positive Connection™-where all of a sudden you start to find the opportunities you've been looking for –much more effective than networking as we say “networking is notworking”
Let's you build up trust with everyone you meet, leading to long term relationships and partnerships.
It's a relaxed way to start every meeting and leads to a win win situation for everyone involved – Ideal for people who have to attend a lot of public functions such as conferences, meetings and networking events –
Sales people or for people who would like to get better at one to one situations. top
A two day course on Positively Speaking™- everything you need to know to stand up in front of an audience and enjoy it – loads of practice and confidence building together with a degree of fun included for good measure – Ideal for people who have to stand up and present as part of their job, people who'd like to build up their confidence for speaking in public or people who would like to give it a go. top
This programme is all about lead and sales generation specifically for call centres
We spend two days with you highlighting what is working well and what needs to be developed. Then we will design a Take the Lead Programme™
which fits your business. There are lots of new cutting edge tools and techniques which we will be happy to share with you when you decide to go ahead.
Customer Connection Programme™
This programme is about developing the optimum customer experience for call centres. We spend two days with you highlighting what is working well and what needs to be developed. Then we will design a Customer Connection Programme™ which fits your business. There are lots of new customer connection tools and techniques in this programme which we will be happy to share with you when you decide to go ahead.
NEW Internet Marketing and Motivation Products…
• Video email
Customised video email – the uses are endless, but let us give you a few -
Keep your team motivated with a personal video
Second route for contact to customers
Something else!!
All the above will take no longer than ten minutes to produce top
• Embedded video to websiteThis facility will allow you to put a personal message, car of the week or even your offer of the week as a video on the front page of your website. This simple to do video can be made and on your website in less than ten minutes. top
• Web meeting room
Are you regularly involved in conference calls? With the use of a webcam you can see and speak to all the people in your meeting room. No need to leave your office to attend meetings. Meeting rooms are available from five to one hundred people. top
