With many years experience in the Car Industry Positive Qualities can offer help in all areas of your dealership.• We are able to show you how to increase your database by thousands in one weekend.
• We can train your staff how to turn a phone call into a sale and how to make sure the customer will want to return to you every time they change their car.
For more information or to book any of our courses
please email david@positive-qualities.com or phone 01324 554798
Dealership based prospecting training and coaching - leading to two telephone prospecting sessions to generate traffic and sales. top
• Auto Satisfaction Programme™
Dealership based customer satisfaction training and coaching leading to a systematic process for customer follow up resulting in increased customer satisfaction. top
We provide dealerships and manufacturers with access to mystery shopping both face to face and by telephone with a full report with highlighted areas of strength together with highlighted areas of development. Dealership visits to audit processes and ensure they are following head office directives again all this is compiled as a report for easy analysis. top
We provide both dealerships and manufacturers with new and innovative ways to reach their markets e.g. interactive email marketing, organising affinity marketing to grow your data base and customer focus groups to collect feedback and ideas for moving forward. We can also run promotions to drive traffic to your dealerships. top
We provide the telemarketing operators to call your customer database and fill up your appointment diaries – we can also follow up customers who you've been unable to get in. We also provide telemarketing operators to book service and MOT appointments to generate revenue for your after sales departments. top
NEW Internet Marketing Products…
• Video email
Customised video email – the uses are endless, but let us give you a few ideas -
Personal thank you from General Manager to customer
Video of car for sale sent direct to customer
Picture introduction of all key staff to customer
All the above will take no longer than ten minutes to produce.
• Embedded video to website
This facility will allow you to put a personal message, car of the week or even your offer of the week as a video on the front page of your website. This simple to do video can be made and on your website in less than ten minutes.
• Web meeting room
Are you regularly involved in conference calls?
With the use of a webcam you can see and speak to all the people in your meeting room.
Great for training of staff in another dealership without having to travel.
Meeting rooms are available from five to one hundred people. top
Year long development programme for Dealer Principals and Sales Managers which includes the top ten dealership challenges - providing them with tools and techniques to be more effective within their individual dealerships. We cover everything from effective communication skills to effective 21 st Century Leadership.
This programme is open to ten participants at a time and the monthly sessions can be carried out in the comfort of your own dealership, with the quarterly sessions being held at a central location to allow you to compare experiences and successes with your peers. top
Two day training programme giving you powerful techniques to enable you to sell with ease – techniques to enable you to increase your sales and enjoy yourself at the same time – it's about emotional selling and making it easier for your customer to say YES. This is followed up with three individual coaching sessions to ensure this becomes part of your everyday behaviour. top
• Auto Sales Leader Programme™
This two day programme is for experienced sales people who want to be number one for sales in their dealership – this provides you with tools and techniques and shortcuts to take your sales to the next level. This is followed up with three individual coaching sessions to ensure this becomes part of your everyday behaviour. top
This is a two day after sales programme providing you with up selling and cross selling techniques to increase your sales in your service department. You will learn how to persuade your customers with our Just Ask questioning techniques. You will learn how to turn your customers into satisfied customers who will recommend your service department to their friends and colleagues. This is followed up with three individual coaching sessions to help you make the necessary changes required. top
This two day programme is for dealership reception staff covering effective telephone and face to face communication skills together with how to turn complaints into compliments. We also cover different customer behaviours and we provide on the job coaching to ensure that everyone is happy with the results. top
This is for anyone who wants to reach their goals, become more effective in their role or for someone who would like to be considered for promotion. top
